How We Applied Design Thinking To Employee Onboarding At Our Startup

Have you ever been frustrated with the way you were treated by a company as a job applicant?

I’m guessing the answer is “yes.”

Through my work with multiple startups, I’ve learned that design thinking provides incredible benefits to the organization by leveraging both the organization’s and applicant’s point of views.

Photo: Tim Gouw, Unsplash

Step 1: Empathize

We were a little frustrated, and a little embarrassed at our recruiting and onboarding

To service a potential avalanche of customers for our new product rollout, we set aggressive goals for hiring multiple specialties across a couple teams.

Our company, Notarize, was still young enough that there was very little formal process in place. Every individual’s onboarding experience was unique and disorganized.

We felt that we were failing to communicate our values to potential hires, failing to efficiently and smoothly onboard new hires, and failing to make a great first impression for new team members.

Time to reinvent our onboarding

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